Coba8 Privacy Policy — User Data Protection

1. Information We Collect

When you register and use the coba8 platform, we collect several categories of information to ensure a safe, smooth, and personalized user experience. This includes:

• Account information: Full name, email address, phone number, date of birth, and encrypted password collected during registration.
• Payment information: Details of Malaysian local bank accounts, e-wallet account numbers (such as TNG), and transaction records in Malaysian Ringgit (MYR). Full card numbers are not stored on our servers.
• Device and browser information: Device type, operating system, browser version, IP address, and time zone used during login or platform access.
• Usage data: pages visited, session duration, betting or gaming records, and account setting preferences.
• Cookies and tracking technologies: session data, language preferences, and page performance information to enhance user experience.

We only collect information necessary for platform operations and do not request sensitive data irrelevant to the services provided.

2. Purpose of Information Use

Information collected by coba8 is used for the following purposes:

• Verifying user identity and protecting accounts from unauthorized access.
• Processing deposits and withdrawals in MYR securely and accurately via local payment channels.
• Providing responsive and relevant customer support based on user account history.
• Sending important account notices including security alerts, transaction confirmations, and terms updates.
• Analyzing aggregated usage patterns to improve the platform and user experience.
• Complying with applicable Malaysian laws and regulations, including anti-money laundering requirements.

Coba8 will never use your personal information for third-party marketing purposes without your explicit consent.

3. Use of Cookies and Tracking Technologies

The coba8 platform uses cookies and similar technologies to enhance website functionality and security. We use several types of cookies:

• Session cookies: allows you to stay logged in during active sessions and automatically clears when the browser closes.
• Preference cookies: Stores settings such as preferred language (Bahasa Melayu) and display preferences for convenience on repeat visits.
• Performance cookies: Collecting anonymous data on how users interact with the platform for internal technical improvements.

You can control cookie settings through your browser. Disabling certain cookies may affect some platform features. coba8 does not use third-party cookies for external advertising purposes.

4. Data Storage and Security

Coba8 takes serious technical and organizational measures to protect users’ personal data from unauthorized access, loss, or disclosure. Our protection measures include:

• SSL/TLS encryption for all communications between user devices and platform servers.
• Passwords are stored using one-way cryptographic hashing — we do not keep passwords in plain text.
• Strict internal access control — only authorized staff can access user data, and only when necessary for support or compliance.
• Continuous system monitoring to detect suspicious activity or intrusion attempts.

Personal data is retained as long as your account is active or as needed to fulfill legal obligations. Once the account is closed, data will be deleted or anonymized within a reasonable time unless legally required to be retained.

5. Sharing Information with Third Parties

Coba8 does not sell, rent, or share users’ personal information with third parties for commercial purposes. However, limited sharing may occur in certain situations:

• Payment processors: transaction information required is shared with Malaysian local payment service providers to securely process MYR deposits and withdrawals.
• Legal requirements: If required by court order, Malaysian law, or a valid regulatory authority, we may need to disclose certain information.
• Technical service providers: Companies that assist with platform operations (such as hosting services) are bound by strict confidentiality agreements and are prohibited from using data for other purposes.

In all cases of sharing above, only the minimum required information will be shared, and recipients are obliged to meet equivalent data protection standards.

6. User Rights, Policy Changes, and How to Contact Us

As a coba8 user, you have the following rights regarding your personal data:

• Access rights: You may request a copy of the personal information we hold about you.
• Correction rights: If any information is inaccurate or outdated, you can update it via account settings or by contacting support.
• Right to erasure: You may request account and related data deletion, subject to any legal retention obligations that may require us to keep certain records.
• Right to withdraw consent: For consent-based processing, you may withdraw your consent at any time without affecting the legality of processing carried out before the withdrawal.

Coba8 reserves the right to update this Privacy Policy from time to time to reflect changes in privacy practices or legal requirements. Significant changes will be notified via platform notices or email to registered users. The updated date will be shown at the top of this policy.

For any inquiries, data access requests, or privacy complaints, please contact our support team by email at [email protected] or through the support channels available on the platform. We are committed to responding within seven (7) business days.